📦 Returns & Delivery Information

Thank you for shopping with BuyKamagra.co.uk. We aim to provide a reliable, discreet, and customer-friendly service from the moment you place your order to the moment it arrives at your door. Below you’ll find all the information you need about our returns process, delivery methods, and how to get in touch should you need assistance.

🔄 Returns Policy

We understand that sometimes things don’t go as planned. Our returns policy is designed to be straightforward while maintaining the necessary safety and hygiene standards for the products we supply.

✅ Return Eligibility

  • Items may be returned only if they remain unopened, unused, and in their original sealed packaging.

  • Products that have been opened, unsealed, or tampered with cannot be returned for health and safety reasons.

  • You must submit your return request within 14 days of receiving your order.

📨 How to Start a Return

  1. Email us at help@buykamagra.co.uk with your name and order number.

  2. Our team will respond with return instructions.

  3. Carefully package the item and send it to the address provided by our support team.

  4. Once we receive and inspect the returned item, we will process your refund.

💳 Refund Processing

  • Refunds are issued to your original payment method.

  • Please allow up to 5 business days for the refund to appear in your account, depending on your bank.

  • Delivery fees are non-refundable, except in cases where we made an error or the product arrived damaged.

🚫 Items Not Accepted for Return

  • Opened or used items

  • Products missing original packaging

  • Returns submitted after 14 days

If you are unsure whether your item qualifies, feel free to contact our team before sending anything back.

🚚 Delivery Information

We ship all orders using trusted Royal Mail services to ensure fast and discreet delivery throughout the UK. All parcels are packaged in plain, unbranded envelopes for your privacy.

📮 Delivery Options

1. UK Standard

  • Estimated delivery: 2-3 working days

  • Cost: £4

  • Tracking: No

2. UK Tracked

  • Estimated delivery: 1 day

  • Cost: £5

  • Tracked: Yes

3. UK Express

  • Estimated delivery: Next working day by 1pm

  • Cost: £10

  • Tracked: Yes

4. International Deliveries

  • Estimated delivery: 3-10 working days

  • Cost: £12- £15

  • Tracked: Yes

🕒 Order Processing Times

  • Orders placed before 3PM Monday–Friday are dispatched the same day.

  • Orders placed after 3PM, on weekends, or on bank holidays will be dispatched the following working day.

🕵️ Discreet Packaging

Your privacy matters. All orders are:

  • Packed in unbranded, plain envelopes

  • Securely sealed

  • Shipped without product descriptions

📍 Tracking Your Delivery

Once your order is dispatched, you will receive an email containing:

  • Your Royal Mail tracking number

  • A link to track your parcel throughout its journey

Missing, Delayed, or Damaged Orders

📭 If Your Parcel Is Delayed or Missing

  • Please first check your Royal Mail tracking status.

  • Allow up to 7 working days for delays, especially during peak seasons or postal disruptions.

  • If your order has still not arrived, contact our support team for further assistance.

💥 If Your Order Arrives Damaged

If your parcel has arrived damaged, please notify us within 14 days of receiving your order. Provide:

  • Your order number

  • Clear photos of the damage

We will review the issue and offer a replacement or suitable resolution.

📞 Contact Us

If you need help with a return, have a delivery concern, or simply have a question, our support team is here to assist you.

BuyKamagra.co.uk
📧 Email: help@buykamagra.co.uk
🕓 Support Hours: Monday–Friday, 8AM–8PM, Saturday: 9 AM – 5 PM (GMT)