📦 Returns & Delivery Information

Thank you for shopping with BuyKamagra.co.uk. We aim to provide a reliable, discreet, and customer-friendly service from the moment you place your order to the moment it arrives at your door. Below you’ll find all the information you need about our returns process, delivery methods, and how to get in touch should you need assistance.

🔄 Returns Policy

We understand that sometimes things don’t go as planned. Our returns policy is designed to be straightforward while maintaining the necessary safety and hygiene standards for the products we supply.

📨 How to Start a Return

  1. Email us at help@buykamagra.co.uk with your name and order number.

  2. Our team will respond with return instructions.

  3. Carefully package the item and send it to the address provided by our support team.

  4. Once we receive and inspect the returned item, we will process your refund.

💳 Refund Processing

  • Refunds are issued to your original payment method.

  • Please allow up to 5 business days for the refund to appear in your account, depending on your bank.

🚫 Items Not Accepted for Return

  • Opened or used items

  • Products missing original packaging

  • Returns submitted after 30 days

If you are unsure whether your item qualifies, feel free to contact our team before sending anything back.

Money Back Guarantee

We want every customer to feel 100% confident when shopping with us. That’s why every order on our ecommerce store is protected by our Money Back Guarantee. If you’re not completely satisfied, you’re covered — simple as that.

🛡️ Risk-free shopping is our promise. We believe in the quality of our products and stand behind every purchase. Our guarantee ensures you can shop without hesitation, knowing your money is protected.

🔄 How Our Money Back Guarantee Works

We’ve designed our policy to be clear, fair, and customer-focused — no fine print tricks or hidden conditions.

✅ You’re eligible for a refund if:

  • The product doesn’t meet your expectations

  • You received the wrong item

  • The item arrived damaged or defective

  • You simply changed your mind (within the guarantee period)

⏱️ Easy and timely returns

  • Request a return within the stated Money Back Guarantee timeframe

  • Follow our simple return instructions

  • Send the product back in its original condition (where applicable)

💳 Fast refunds

  • Approved refunds are issued to your original payment method

  • Processing begins as soon as we receive your return

🤝 Why We Offer a Money Back Guarantee

We know trust is everything when shopping online. Our Money Back Guarantee exists to remove uncertainty and give you peace of mind from checkout to delivery.

✨ What this means for you:

  • Shop confidently without risk

  • Try our products without pressure

  • Feel secure knowing your satisfaction comes first

📦 We don’t believe customers should be stuck with products they don’t love. If something isn’t right, we’ll make it right.

⭐ Customer Satisfaction Comes First

Our goal isn’t just to sell products — it’s to create happy, repeat customers. That’s why our Money Back Guarantee is part of our commitment to exceptional customer service.

🌍 Trusted by shoppers worldwide
📞 Friendly support whenever you need help
🧾 Transparent policies with no surprises

We treat every refund request with fairness, respect, and urgency — because your experience matters.

🛍️ Shop With Peace of Mind

When you shop with us, you’re choosing:

✔️ Quality products

✔️ Secure checkout

✔️ A reliable Money Back Guarantee

If for any reason your purchase doesn’t meet your expectations, you won’t be left disappointed or out of pocket.

💬 Your satisfaction is guaranteed — or your money back.

🚚 Delivery Information

We ship all orders using trusted Royal Mail services to ensure fast and discreet delivery throughout the UK. All parcels are packaged in plain, unbranded envelopes for your privacy.

📮 Delivery Options

1. UK Standard

  • Estimated delivery: 2-3 working days

  • Cost: £4

  • Tracking: No

2. UK Tracked

  • Estimated delivery: 1 day

  • Cost: £5

  • Tracked: Yes

3. UK Express

  • Estimated delivery: Next working day by 1pm

  • Cost: £10

  • Tracked: Yes

4. International Deliveries

  • Estimated delivery: 3-10 working days

  • Cost: £12- £15

  • Tracked: Yes

🕒 Order Processing Times

  • Orders placed before 3PM Monday–Friday are dispatched the same day.

  • Orders placed after 3PM, on weekends, or on bank holidays will be dispatched the following working day.

🕵️ Discreet Packaging

Your privacy matters. All orders are:

  • Packed in unbranded, plain envelopes

  • Securely sealed

  • Shipped without product descriptions

📍 Tracking Your Delivery

Once your order is dispatched, you will receive an email containing:

  • Your Royal Mail tracking number

  • A link to track your parcel throughout its journey

Missing, Delayed, or Damaged Orders

📭 If Your Parcel Is Delayed or Missing

  • Please first check your Royal Mail tracking status.

  • Allow up to 7 working days for delays, especially during peak seasons or postal disruptions.

  • If your order has still not arrived, contact our support team for further assistance.

💥 If Your Order Arrives Damaged

If your parcel has arrived damaged, please notify us within 14 days of receiving your order. Provide:

  • Your order number

  • Clear photos of the damage

We will review the issue and offer a replacement or suitable resolution.

📞 Contact Us

If you need help with a return, have a delivery concern, or simply have a question, our support team is here to assist you.

📧 Email: help@buykamagra.co.uk
🕓 Support Hours: Monday–Friday, 8AM–8PM, Saturday: 9 AM – 5 PM (GMT)